This is my profileContact via CazVidAmairani
Customer Service & Account Management with 5+ years in Insurance & Healthcare
Contact
Competencies
Handled inbound and outbound customer support interactions across banking, auto insurance, and roadside assistance sectors.
Supported communication between patients and healthcare providers translating between English and Spanish, including over the phone and video interpretations.
Confirmed emails, documents, and appointments between claim departments and supervisors in a roofing company setting.
Conducted outbound calls to generate auto warranty leads and transferred qualified prospects to specialists.
Provided basic roadside and auto support guidance to customers via inbound calls.
Languages
Summary
Experienced in bilingual customer support, account management, and sales within insurance and healthcare industries. Skilled in communication, problem-solving, and client relationship management.
Key Achievements
- Managed communication flow between insurance claim departments and supervisors at West Point Roofing.
- Provided bilingual support as a Medical Interpreter supporting patient and doctor communication in English and Spanish.
- Conducted outbound sales calls and built rapport with auto insurance customers at Boomsourcing.
Experience
ACCOUNT MANAGER
Worked as an account manager by confirming emails, documents and appointments between the claim departments from various insurance companies and the information given by my supervisors.
MEDICAL INTERPRETER
Inbound calls as medical interpreter supporting patients and doctors to translate from English to Spanish and vice versa., Worked as an over the phone interpreter and VRI (video interpreter).
SALES REPRESENTATIVE
Outbound cold calling to customers interested in getting our auto warranty and qualification for free quote., Build rapport and connected with potential customers to transfer to specialist.
CUSTOMER SERVICE AGENT
Inbound calls as customer service representative supporting MasterCard customers that needed assistance with blocked and hacked cards or if they needed to make a payment.
CUSTOMER SERVICE AGENT
Inbound calls as customer service agent supporting enterpriser customers that needed 24/7 roadside assistance., Assisted customers with basic auto support if they needed help.