Amanda - Bilingual Communication Specialist with 5+ years in tech & customer service

Bogotá, Bogota D.C., Colombiaen

Provided accurate consecutive interpretation for diverse clients, ensuring cultural sensitivity and clarity.

Delivered technical assistance to Verizon Wireless customers, demonstrating strong verbal communication skills.

Published on CazVid

Summary

Bilingual professional with extensive experience in interpretation, customer support, and technical assistance across healthcare, tech, and education platforms.

Key Achievements

Supported global users of Preply's platform, assisting with account management and technical support.

Skills

Bilingual Communication (English/Spanish)Expert

Facilitated clear, accurate communication across diverse professional scenarios in healthcare, tech, and platform support.

Customer Service & SupportAdvanced

Handled customer inquiries, technical troubleshooting, and account management in high-volume environments.

Technical Assistance & TroubleshootingAdvanced

Guided users through device issues using remote tools and explained technical concepts clearly.

Communication SkillsExpert

Demonstrated active listening, clarity, confidentiality, and terminology management in interpretation and support roles.

Technical Tools (Citrix, Zendesk, LogMeIn Rescue)Intermediate

Utilized various software platforms to log, manage, and resolve client issues efficiently.

Languages

Spanish(Native fluency)English(Full professional fluency (interpreting level))

Experience

Communications Representative / Over-the-Phone Interpreter

Solvo Global

05/2025 - Current

Provide consecutive interpretation between English and Spanish for diverse clients including medical facilities, medical and auto/home insurance offices, and IT service providers., Ensure accurate message delivery, maintaining professional neutrality and cultural sensitivity during complex...

Technical Assistance Representative

Asurion

09/2024 - 04/2025

Delivered English/Spanish technical assistance over the phone for Verizon Wireless mobile insurance customers., Used remote-assistance software to guide users through device troubleshooting., Communicated technical concepts clearly to diverse audiences., Created and escalated detailed case notes...

Customer Support Specialist (International Contractor)

Preply

06/2023 - 12/2023

Assisted global users of Preply’s language learning platform via chat in both English and Spanish., Provided clear instruction on platform tools and online workspace features., Explained processes, handled account management, payment inquiries, and first-tier technical support., Strengthened...