Experienced project manager specializing in construction and infrastructure development, with a focus on delivering complex projects efficiently.
Managed project scope, timelines, and resources across construction initiatives.
Created and monitored budgets for multiple infrastructure projects to ensure financial efficiency.
Led cross-functional teams to achieve project milestones and maintain communication.
Implemented risk assessments and mitigation strategies to address potential project issues.
Language Line Solutions (Solucenter)
Knowledge of medical terminology and procedures, Adherence to HIPAA compliance and regulations, Translated accurately and simultaneously medical terminology in various scenarios for customers with limited English proficiency, including but not limited to medical appointments, surgeries, emergency room interventions, mental institutions, schools, etc., Strong interpersonal skills, flexibility, sharp verbal communication skills, and customer service orientation
Language Services Associates
Demonstrated expert knowledge of bilingual customer service principles, including cross-cultural communication., Established an effective method of notetaking to ensure consistency and coherence in interpreting, reducing omitting information., Accurately and simultaneously render oral translation material at the time that is being spoken.
Language Line Solutions
Initially hired as an L3 customer service interpreter, Within a few months passed the assessment and became a specialized Medical Interpreter L4, Knowledge of medical terminology and procedures, Translated medical and nonmedical terminology during customer service interactions, reducing misunderstanding and miscommunication., Provide language access to patients with limited English- proficiency (LEP)
Bachelor of Business
Master of Management in Information
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Benemérita Universidad Autónoma de Puebla - BUAP
Division of Research and Graduate Programs, Active member of the Research Team – Collaborator in the Master Program of Tourism Management, Thesis Advisor- Graduate Program – Management of PYMES (medium and small size industries), Planned, designed and executed Academic Programs in English and Spanish for the Bachelor’s in Business Administration, International Trade, and International Business., Expertise in Business English, Creation and Management of Small and Medium Organizations, Consulting Skills, African Geopolitics, Human Development, Expertise knowledge working with online educational platforms such as Blackboard Collaborate, Moodle, Translated and co-authored journal articles, Taught in three different teaching modalities- one-on one, online and executive programs., Actively participated as a speaker on Seminars hosted at the College of Business, Designed and executed departmental exams., Applied Yearly Admission Exams, Tutor Class of 2014, 2018 and 2021
SALBRITEX S.A de C.V
Managed all the Administrative Processes involved in the management of a medium size textile factory, Enlarged the Client Portfolio, Created and Developed Department Database, Initiated and successfully completed the Process of Exporting to New Markets in Honduras and Guatemala
Sprint Corporation
Received and processed daily traffic- electronic switches with voice and data traffic from Dallas and Sacramento to ensure accurate billing., Reconciled Data and Voice Processes running queries and macros and audited billing control charts to ensure that the volume of calls and minutes were accurate., Created Departmental Databases, applying Access, Excel, and principles of Oracle., Demonstrated the ability to work under a stressful and fast-paced, collaborative environment., Provided expertise in trouble shooting and ensured rapid issue resolution by establishing cross-functional teams.
Sprint Corporation
Assessed PCS features prior to market introduction to verify that the billing sequence was complete and accurate., Analyzed structured cash flow analysis and audited revenue control charts., Developed and audited daily billing control charts, to measure revenue according to different geographical areas., Implemented and supported cell sites, interfacing with engineers at the various towers nationwide.
Sprint Corporation
Received and processed daily transmission wired from the Lockboxes nationwide., Reconciled transmissions and verified accuracy to ensure that the amount being wired equaled the amount being electronically deposited., Transmissions are electronic wires transmitted from various regional banks to Sprint Corporation lockboxes, and from the regional Lockboxes to Sprint Corporate treasury., Researched and processed unapplied payments wired from the Banks to Sprint Corporation’s Lockboxes, Achieved and maintained a one-day SLA of payments processed upon transmission receipt.
