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Customer Service and Event Management with 7+ years of diverse experience
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Competencies
Provided assistance and support to clients, ensuring satisfactory experiences across hospitality and event sectors.
Organized and administered reservations, handled payments, and coordinated event logistics for various entertainment contexts.
Facilitated communication between bands and local staff, supporting international tour activities.
Promoted events through flyer distribution and direct event promotion, managing ticket sales and point of sale activities.
Implemented systems for tracking event data, contributing to improved logistical operations.
Education
Languages
Summary
Experienced professional with a strong background in customer service, event management, and logistical coordination across hospitality, entertainment, and promotional sectors.
Key Achievements
- Managed reservations, payments, and real-time problem solving at Hostal Green, ensuring high client satisfaction.
- Supported logistical coordination and promotional activities for international tours and festivals, including Love Festival and Psycho Circus Company.
- Developed and implemented event tracking systems at Psycho Circus Company, improving operational efficiency.
Experience
Assistant, administrative and receptionist
Attention to national and international clients, ensuring a satisfactory experience., Management of reservations, payments and problem solving in real time.
Interpreter
Coordination of communication between the band and local staff., Logistical support for tour activities and promotional events.
Promoter and Sales
Distribution of flyers and direct promotion of the event where the headliner was AB Quintanilla., Ticket sales and point of sale management during the promotion of the festival.
Contributed to the development and execution of choreographies for the company's productions., Collaborated closely with the production team to ensure seamless integration and overall artistic vision., Event Management, served as a point of contact for clients, managing their expectations and providing customer service., Implemented efficient systems for tracking and analyzing event data, leading to improved logistics and overall operational efficiency.
Customer experience management, ensuring high levels of satisfaction., Organization and administration of reservations for events., Attention as a ticket agent receiving payments from clients, handling payments and tickets for events.
Customer support
Providing assistance and troubleshooting steps for technical issues., Handling reports and tickets.
Personal Marketing Manager
Implementation of personal marketing strategies to promote my artistic career., Ticket sales and promotion of artistic events.