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Customer Support & Operations Specialist with 5+ years in tech and service sectors
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Competencies
Provided comprehensive support and guidance to platform users and clients, ensuring satisfaction and issue resolution.
Delivered customer service fluency in English and Spanish across multiple campaigns and client interactions.
Supported internal processes, client onboarding, and administrative tasks to improve workflow efficiency.
Handled sensitive conversations and escalations with professionalism, maintaining service quality.
Managed billing inquiries, vendor payments, and protected confidential customer data according to standards.
Education
Languages
Summary
Dedicated customer support specialist with over 5 years of experience across tech, travel, and consulting sectors. Skilled in bilingual communication, client care, operational support, and conflict resolution. Proven ability to manage high-pressure environments and deliver quality service while...
Key Achievements
- Supported platform users continuously at OMG Worldwide, ensuring high service quality in high-pressure environments.
- Facilitated B2B client onboarding and operational support at The Big Red Consulting, streamlining communication processes.
- Delivered bilingual support to international clients at Nearsol Colombia, managing confidential data and case follow-ups.
Experience
CUSTOMER SUPPORT & OPERATIONS MONITOR
Provided continuous support and guidance to platform users., Managed sensitive conversations with empathy, discretion, and professionalism., Handled customer inquiries, case follow-ups, and issue resolution in real time., Supported daily operational activities to ensure smooth internal processes.,...
CLIENT OPERATIONS & B2B SUPPORT
Supported B2B client onboarding and follow-up processes., Coordinated client communications, meetings, and operational documentation., Assisted with contracts, proposals, and administrative tasks., Supported leadership with internal operational processes.
CUSTOMER SUPPORT SPECIALIST (BILINGUAL)
Delivered bilingual customer support to international clients., Managed billing inquiries, service requests, and case follow-ups., Handled confidential customer data and ensured service quality standards., Supported retention and issue resolution processes.
CUSTOMER SUPPORT SPECIALIST (BILINGUAL)
Provided bilingual and semi-bilingual customer support across multiple campaigns., Managed customer inquiries, retention cases, and service escalations., Maintained performance metrics in high-volume environments.
SALES CONSULTANT
Managed quotes, reservations, and customer support for individual and group travel., Coordinated complex travel arrangements and billing processes., Supported customer follow-ups and service delivery.