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Customer Support Specialist with 5+ years of bilingual experience in service industry
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Competencies
Experienced in handling multi-channel support, including chat, phone, and email, with a focus on conflict resolution and client care.
Proficient in English and Spanish, providing support and assistance in fast-paced, multilingual environments.
Skilled in training new team members on systems, protocols, and customer service techniques.
Utilized customer relationship management software to track interactions, manage cases, and document resolutions.
Provided support in sales environments, assisting clients with product inquiries and maintaining high satisfaction levels.
Languages
Summary
Dedicated customer support specialist with extensive bilingual English/Spanish skills, experienced in high-volume calls, chat, and email support. Skilled in training new hires and maintaining high satisfaction scores across retail and service sectors.
Key Achievements
- Handled high-volume inbound calls, chats, and escalations at Valor Global, supporting U.S. customers.
- Trained new hires on systems, products, and protocols, enhancing team onboarding processes.
- Delivered bilingual support at Concentrix and Juan Santamaría Airport, ensuring high customer satisfaction.
Experience
Senior Customer Support Agent
Handled high-volume inbound calls, chats, and escalations for U.S. customers., Provided floor support and covered supervisor duties when required., Trained new hires on systems, products, and protocols., Supported agents with real-time guidance and case resolution., Maintained strong quality and...
Customer Support Representative
Delivered bilingual customer support via phone and chat., Assisted with billing, account, and technical inquiries., Maintained high customer satisfaction scores.
Customer Service & Retail Associate
Assisted international travelers in retail and counter environments., Supported sales in duty-free and beauty areas., Provided bilingual assistance in fast-paced settings.