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Logistics & Customer Service Professional with 8+ years of experience
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Competencies
Provided support through multiple roles, handling inquiries, complaints, and client communications efficiently.
Tracked and updated package locations, coordinated client notifications, and supported shipment processes.
Managed sales activities, including credit/debit transactions, telemarketing, and follow-up sales at retail and business points.
Handled general administrative functions such as account management, transfers, and customer records in financial services.
Utilized Office tools for documentation, communication, and reporting across various roles.
Education
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Summary
Experienced professional with a strong background in logistics, customer service, sales, and administrative functions across multiple industries. Adept at managing client interactions, package tracking, and sales operations with a focus on improving service quality and operational efficiency.
Key Achievements
- Managed package tracking and customer communication at Synter Resouse Group, ensuring timely updates and customer satisfaction.
- Handled client inquiries regarding payments, account issues, and general service, improving client account resolution processes.
- Supervised sales and payment processes at Corporación Más X Menos, including credit & debit sales, telemarketing, and event sales, demonstrating sales agility.
Experience
Agente de logística
localizar la paquetería de los clientes, actualizar la locación, actualizar la información en las diferentes páginas web, algunas veces llamar al cliente para informarle sobre su paquetería
Supervisor de ventas
venta con tarjeta de crédito y créditos, tanto por telemarketing como por visitas a clientes, atención a eventos especiales de venta