Ana - Customer Service Specialist with 5+ years in Telecom & Financial Services

Demonstrated ability to structure tasks efficiently across multiple customer service roles.

Resolved customer complaints and disputes, ensuring positive outcomes and maintaining satisfaction.

Acquired new product knowledge and skills to adapt to different campaigns and responsibilities.

Made informed decisions to handle customer requests and identify fraudulent activities effectively.

Ensured accuracy in order reviews, customer information, and fraud detection processes.

Worked as a customer service agent for a financial institution that collected debts for other companies., Handled order complaints in a back office job.

Provided consumers information about their movements on the app and changes from one profile to another.

Planned and provided customers with the best options for vacations and events.

Reviewed orders from several countries to determine if they were regular or fraudulent.

Handled customer service, technical service, and sales for T-Mobile., Managed a group of agents as a team lead.