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Customer Service Specialist with 5+ years in Telecom & Financial Services
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Competencies
Demonstrated ability to structure tasks efficiently across multiple customer service roles.
Resolved customer complaints and disputes, ensuring positive outcomes and maintaining satisfaction.
Acquired new product knowledge and skills to adapt to different campaigns and responsibilities.
Made informed decisions to handle customer requests and identify fraudulent activities effectively.
Ensured accuracy in order reviews, customer information, and fraud detection processes.
Education
Summary
Experienced customer service agent with expertise in bilingual campaigns, team leadership, and fraud detection.
Key Achievements
- Led a team of customer service agents at Grupo Telvista, improving team efficiency.
- Handled diverse customer inquiries in bilingual campaigns across financial, telecom, and hospitality sectors.
- Reviewed and identified fraudulent transactions for international orders at Sygnifid.
Experience
CSR/Collections-True Accord (Bilingual Campaign)
Worked as a customer service agent for a financial institution that collected debts for other companies., Handled order complaints in a back office job.
CSR-Cash App (Bilingual Campaign)
Provided consumers information about their movements on the app and changes from one profile to another.
CSR
Planned and provided customers with the best options for vacations and events.
Fraud Analyst-Sygnifid (Bilingual Campaign)
Reviewed orders from several countries to determine if they were regular or fraudulent.
CSR-T-Mobile (Bilingual Campaign)
Handled customer service, technical service, and sales for T-Mobile., Managed a group of agents as a team lead.