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Project Coordinator with 3+ years in consulting and administration
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Competencies
Applied in coordinating project schedules and ensuring task deadlines are met efficiently.
Utilized to identify issues and contribute to process improvements across projects.
Handled data entry, analysis and report preparation using Microsoft Office tools.
Supported in multi-stakeholder environments, contributing to protocol development and project success.
Provided effective and professional customer interactions during surveys and inquiries.
Education
Languages
Summary
Experienced project coordinator and survey agent with a strong background in process development, resource management, and client communication. Proven ability to coordinate complex projects, exceed performance targets, and contribute to protocol automation.
Key Achievements
- Developed detailed project schedules and coordinated resources effectively at Forward Thinking Consultant
- Consistently exceeded survey volume targets and maintained high-quality interactions at Grupo Noa International
- Led the development and approval of protocols and automation tools at Welfare Military Institute
Experience
Project Coordinator
Assist the Project Manager and coordinate to develop a detailed project schedule, ensuring that all tasks are well-defined and assigned to the appropriate responsible parties., Monitor the progress of assigned tasks, ensuring that deadlines are met. Report any delays or issues to the Project Manager., Ensure that resources (personnel, software, hardware, files, information needed from client) are available and used effectively at each stage of the project., Work closely with the Project Manager, actively contributing to problem -solving and continuous improvement of the project process., Acquire and maintain in -depth knowledge of the printing industry -specific software solutions implemented in the projects., Prepare and present regular reports on the status of projects, highlighting achievements, issues encountered, and corrective actions taken.
Phone Survey Agent
Consistently exceeded performance targets by completing a high volume of quality surveys within project deadlines., Handled a substantial volume of daily calls while maintaining professionalism and fostering positive interactions with respondents., Provided exceptional customer service by resolving inquiries and issues promptly and effectively.
Collaborated with a team to collect, analyze, and develop three protocols, leading to their successful approval and implementation., Utilized Microsoft Office to create detailed reports, presentations, and data analyses., Supported in the development of automated process indicators., Prepared the characterization of the institute's processes, according to the map of processes authorized by management.