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Hospitality and Customer Service Specialist with diverse experience
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Competencies
Provided comprehensive support to clients through multiple communication channels, ensuring customer satisfaction.
Managed sales processes, including registering transactions, handling payments, and updating customer information.
Responded effectively to customer inquiries via phone and email, and posted online, maintaining professional interactions.
Utilized excel and basic report generation to document monthly activities and sales performance.
Managed social media accounts for hospitality and service-related activities, supporting outreach.
Education
Languages
Summary
Dedicated to delivering excellent customer service with hands-on experience in hospitality, sales, and client support across different sectors.
Key Achievements
- Managed customer interactions through various channels including face-to-face, phone, email, and social media, ensuring consistent service quality.
- Handled sales transactions, including registering sales and managing customer accounts, contributing to operational workflows.
- Developed and applied sales strategies to enhance client engagement and improve sales outcomes.
Experience
Auxiliar de hospitalidad
Atención a clientes, Llamadas de calidad a clientes de servicio y ventas, Registro de historial de clientes, Agendar citas y confirmarlas, Atención a clientes vía internet, Aplicación de estrategias para mejores ventas, Cobro y registro de ventas realizadas, Manejo de redes, Manejo de excel, Reportes de cierre de mes
Responsable de atención a clientes
Atención telefónica y por correo electrónico para responder consultas y realizar reservas, Cobro a clientes y actualización del saldo de sus cuentas en el sistema