Experienced analyst with a strong background in reporting automation, project leadership, and customer service within the Business Services industry.
Developed automated reporting solutions to streamline data processes and enhance accuracy.
Managed and led team projects, including debt collection and tax process improvements.
Handled challenging customer reports and supported training initiatives to improve team performance.
Proficient in Microsoft Office, SAP, Oracle, visual Basic, and AI tools for data management and reporting.
HCL Tech
Work 42 County contracts report to satisfice all customer needs., Helped CBM to reach 1.5K collected during last quarter, Handle challenging reports and automate the process to reduce the complexity and time taken to work on it.
Capgemini Business Services – Office Depot Office Max
Reached green in 3 different portfolios., Lead the Bad Debt Project of one Team (10 people), Lead the Tax Project for all the Engagement (42 people), Create reports to give controls to the Team Lead.
Allied Global – Straight Talk
Customer Service representative for 2 months., Training assistant for two different waves., Process Lead for Customer Service for 10 months., Assistant Supervisor for 3 months.
Business Administration
Translation
High School Diploma