Experienced sales supervisor with a robust background in team leadership, sales process improvement, and customer service across diverse industries including hospitality and financial collections.
Led and coordinated sales, collections, and hospitality teams to achieve operational objectives.
Implemented training and coaching strategies to enhance sales processes and team performance.
Provided solution-oriented assistance to customers in collections and hospitality settings.
Supervised daily operations, managed inventories, and maintained service quality standards.
Allied Global Guatemala
Management and supervision of sales teams to rich monthly objectives., Analysis and assistance to the agentes with his performance., Selection, coordination and supervision of the team., Optimization of sales processes to get goals, through training and coaching.
Genpact Guatemala
Support, resolution and collections to keep accounts current., Negotiation of monthly payments or recurring payments as required., Assistance to the customer with accounts information, provide solutions and offers for the payments.
Hotel Conquistador Guatemala
Supervising reception teams., Managing hotel reservation., Coordinating and planning work shifts for reception staff., Continuous training and education of staff in charge in customer service., Control and management of inventories related to reception and common areas., Charging for stays, issuing invoices and handling accounting documentation., Receiving visitors, offering a good image and pleasant treatment at all times.
2do Año de Economia
Titulo Diversificado
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Negotiated payment agreements and handled customer accounts efficiently.
