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Customer Service & Legal Professional with 7+ years in Service & Legal Domains
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Competencies
Provided technical support to customers, resolving inquiries efficiently.
Documented customer interactions and managed case follow-ups in CRM systems.
Conducted advanced legal research and analysis to support case preparation.
Created clear and persuasive written and oral communication in legal and customer service contexts.
Education
Languages
Summary
Experienced in customer service and legal environments, skilled in technical support, CRM management, legal research, and effective communication.
Key Achievements
- Handled inbound calls and provided technical support at TASKUS, documenting interactions and collaborating with teams.
- Participated in legal case preparation and conducted legal research at DHD CONSULTORES.
- Developed communication skills through diverse roles including legal and customer service positions.
Experience
Customer service representative
Efficiently handled inbound calls and provided technical support, ensuring timely and effective resolution of customer inquiries., Documented interactions in CRM systems, followed up on cases, and collaborated with internal teams to improve the overall customer experience., Consistently performed...
Junior lawyer
Collaborated with attorneys and legal professionals in case preparation., Conducted advanced legal research and analysis of relevant precedents., Developed clear, persuasive communication skills in both written and oral form.