Ana - Customer Service & Legal Professional with 7+ years in Service & Legal Domains

Cali, Valle del Cauca Department, Colombiaen

Handled inbound calls and provided technical support at TASKUS, documenting interactions and collaborating with teams.

Participated in legal case preparation and conducted legal research at DHD CONSULTORES.

Published on CazVid

Summary

Experienced in customer service and legal environments, skilled in technical support, CRM management, legal research, and effective communication.

Key Achievements

Developed communication skills through diverse roles including legal and customer service positions.

Skills

Technical SupportAdvanced

Provided technical support to customers, resolving inquiries efficiently.

CRM ManagementIntermediate

Documented customer interactions and managed case follow-ups in CRM systems.

Legal ResearchAdvanced

Conducted advanced legal research and analysis to support case preparation.

CommunicationAdvanced

Created clear and persuasive written and oral communication in legal and customer service contexts.

Languages

Spanish(Native)English

Experience

Customer service representative

TASKUS

OCT 2023 - MAR 2025

Efficiently handled inbound calls and provided technical support, ensuring timely and effective resolution of customer inquiries., Documented interactions in CRM systems, followed up on cases, and collaborated with internal teams to improve the overall customer experience., Consistently performed...

Junior lawyer

DHD CONSULTORES

JUN 2019 - SEP 2020

Collaborated with attorneys and legal professionals in case preparation., Conducted advanced legal research and analysis of relevant precedents., Developed clear, persuasive communication skills in both written and oral form.