Ana is a seasoned professional in recruitment and client management, specializing in strategic talent acquisition, client relationship building, and process optimization across diverse industries.
Specialized in full-cycle recruiting, sourcing, and onboarding for diverse roles across industries.
Skilled in managing large client portfolios, ensuring high satisfaction through personalized support.
Capable of developing and executing recruitment and account strategies to optimize outcomes.
Proficient in creating engaging content, facilitating training, and maintaining clear client communication.
LEARNING GENIE
Transitioned into a leadership role to manage full-cycle recruiting for diverse roles, including entry-level positions and executive hires.. Spearheaded strategic talent acquisition initiatives, developing targeted sourcing strategies to attract top-tier candidates.. Conducted comprehensive interviews, assessments, and reference checks to identify and secure high-performing talent.. Partnered with hiring managers to understand staffing needs, ensuring alignment between candidate capabilities and organizational goals.. Provided mentorship to junior recruiters, offering guidance on best practices, candidate engagement, and negotiation tactics.. Implemented innovative recruitment strategies that reduced time-to-hire and improved overall talent retention.
LEARNING GENIE
Managed a diverse portfolio of clients (250), delivering exceptional experiences through personalized support, comprehensive onboarding, and tailored training sessions.. Conducted regular check-in meetings to ensure client satisfaction, address concerns, and provide strategic solutions that improved retention rates.. Identified upsell opportunities by analyzing client needs, successfully increasing revenue through value-added services. (120% in renewal and upselling). Collaborated cross-functionally with sales, product, and customer success teams to streamline processes and enhance client outcomes.. Consistently exceeded performance targets by cultivating strong client relationships and proactively resolving issues.
Go2 IMPACT FOR ANDI GRACE
MASTER IN BUSINESS ADMINISTRATION
BACHELOR IN BUSINESS ADMINISTRATION
CERTIFIED PROFESSIONAL CHEF
HIGH SCHOOL DIPLOMA
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Experienced with tools like LinkedIn Recruiter, Salesforce, Zoho CRM, and BambooHR for process automation.
Managed day-to-day operations for Andi Grace, serving as a dedicated Virtual Assistant and Account Manager.. Created engaging and informative blog content to promote brand visibility, enhance customer engagement, and drive traffic to the online store.. Monitored and updated incoming orders from Amazon and Etsy platforms, ensuring accurate inventory tracking, order fulfillment, and timely customer communication.. Designed and assembled customized ordering kits for the virtual store, streamlining product presentation and improving the overall customer experience.. Maintained organized records of transactions, orders, and client communications to ensure seamless operations.. Collaborated with the client to identify growth opportunities, improve workflows, and implement strategies to enhance sales and customer satisfaction.
THE DR’S BPO
Maintained efficient financial operations by managing late payment collections and ensuring secure credit card processing.. Enhanced client satisfaction through proactive appointment reminders and credit card expiration notifications, minimizing disruptions to services.. Leveraged strong communication and organizational skills to deliver seamless customer support and ensure positive client experiences.. Successfully transitioned into a Recruiter role, specializing in talent acquisition for entry-level positions.. Developed targeted sourcing strategies, conducted interviews, and facilitated smooth onboarding to align candidates with organizational needs.
ISP PROMESA
Drove customer satisfaction and account growth through strategic account management initiatives.. Developed and implemented proactive account management strategies to anticipate client needs, exceed expectations, and foster long-term relationships.. Collaborated with internal teams to tailor solutions that aligned with client goals, ensuring seamless service delivery.. Maintained clear communication channels with clients, providing regular updates and ensuring their evolving requirements were consistently met.. Identified opportunities for account expansion, successfully driving revenue growth and strengthening client partnerships.
