Ana - Call Center Agent with 2+ years in customer service and bilingual communication

Tlaxcala, Tlaxcala, MéxicoRemoteen

Served as bilingual customer service representative for over two years at Lingvo.

Supported food delivery processes by assisting clients and delivery personnel with order and address management.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent with over two years of providing bilingual customer support, particularly in food delivery assistance.

Demonstrated proactive approach and strong interpersonal skills in customer support roles.

Customer ServiceAdvanced

Provided support and resolved issues for clients and delivery personnel, enhancing user experience.

Bilingual CommunicationIntermediate

Interacted effectively with Spanish-speaking clients and colleagues in a bilingual environment.

Call Center OperationsAdvanced

Managed inbound and outbound calls, ensuring efficient communication and problem resolution.

Proactive Problem SolvingIntermediate

Displayed initiative and a positive attitude to assist clients and improve service delivery.

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