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Ana
Nursing Assistant with healthcare and customer service experience
Video resume
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Competencies
Experienced in managing patient and client interactions, ensuring satisfaction and effective communication.
Skilled in designing and delivering training sessions tailored to diverse learning styles.
Proficient in scheduling and managing medical appointments and health protocols.
Capable of guiding and mentoring team members to improve performance and process understanding.
Education
Languages
Summary
Dedicated professional with a background in healthcare assistance, medical appointment coordination, and team leadership. Committed to delivering quality service and improving team performance.
Key Achievements
- Trained staff on proper hand hygiene protocols, improving compliance and hygiene standards
- Coordinated and scheduled complex medical imaging appointments, enhancing operational efficiency
- Provided exceptional customer service, resolving patient concerns and explaining medical plans effectively
- Led training and mentoring initiatives, improving team performance and adaptability
Experience
Nursing Assistant - SENA Apprentice
Train and retrain staff in the importance of carrying out a correct hand washing process.. Make reports of the visits made to each of the evaluated sites.. Evaluate the hand washing to the staff of the Angiography sites.. Feed hand washing indicators and 5 moments.. Organization of infection program documentation.
Agent
Scheduling of medical appointments for the company SimonMed for exams such as ultrasounds, mammograms, x-rays, computed tomography, magnetic resonance imaging, fluoroscopy and nuclear medicine exams.. Dealing with frustrated, scared, and/or upset people.. Handling of personal information.
PROMOTER
Promote sales of products with lower rotation.. Be aware of customer needs.. Ensure we provide you with excellent service.
Agent
Offer and explain the benefits of each plan.. Dealing with people who are frustrated, scared and/or upset due to a monetary loss.. Management of personal information.. Guide users through the application/website.. Show empathy with users and find solutions to the different problems they express.. Explain how payment plans work and provide clear expectations.
Team Leader
Provide mentoring, guidance and training.. Explain processes and find different ways to explain them for different types of learning.. Create action plans based on the needs of each team member.. Help teammates in their professional development, finding different paths so they can improve themselves.. Provide constructive feedback.. Listening people to encourage them to strive for excellence by motivating them.. Being creative and practical, so we can be more productive and find unconventional solutions to conventional problems (think outside the box).
Skills
Video Transcript
Introduction of my self
Hi, I'm Anna, a dedicated professional with over three years of experiencing the BPO industry and almost two years as a team leader. Beach & Warwick, I'm Scout, which has strengthened my leadership and adaptability. I'm eager to bring my skills and positive attitude to your team. Thanks for your time.