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Ana María Rojas Noreña

La Ceja, Antioquia, Colombia

Operations Supervisor with 5+ years in content moderation and team leadership

  • Supervised daily content moderation operations, ensuring KPIs and performance goals were met.
  • Led team coaching initiatives to improve operational efficiency and quality standards.
  • Performed detailed intellectual property reviews to prevent sale of prohibited products.
Decision-Making
Advanced
Applied analytical skills to make informed operational and content review decisions.
Leadership
Advanced
Supervised and motivated teams to achieve performance targets in content moderation.
Problem-Solving
Intermediate
Addressed operational challenges through effective troubleshooting and process improvements.
Attention to Detail
Advanced
Performed meticulous review of marketplace content to enforce copyright and trademark policies.
Time Management
Intermediate
Managed multiple daily tasks efficiently to meet workflow deadlines.

Languages

English
B2
Spanish
See Full Skillset on CazVid
Jan 2021 - Dec 2021
Bilingual Operations Agent
RedBubble-Teleperformance
Perform a deep review on the marketplace to Identify copyrighted or trademarked content that violates intellectual property laws., Preventing the sale of prohibited or counterfeit products while collaborating with legal and compliance teams when needed.
Jan 2022 - Feb 2025
Bilingual Operations Supervisor
RedBubble-Teleperformance
Supervision of work teams in the execution of daily operations within Content Moderation., Monitoring KPIs and operational results to ensure performance goals are met., Provide team-based assistance as well as individual coaching/feedback to guarantee best practices., Safeguarding operations are executed according to best practices and quality procedures.
Jan 2018 - Oct 2019
English Teacher (Professional Internship)
Universidad Católica Luis Amigó
Teaching English classes according to the established learning plan while encouraging students' oral and written communication skills., Conducting activities to motivate English language learning and administering exams to assess students performance.
View Complete Work History
🎓
Universidad Católica Luis Amigó
Bachelor's Degree
Completed Dec 2020
See Education & Certifications
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2101 E Broadway Rd Ste 1
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