This is my profileContact via CazVid
Ana
Customer Service & Support Specialist with 30+ years of experience
Video resume
Contact
Competencies
Provided prompt and professional solutions for customer inquiries and complaints across various roles.
Maintained and expanded relationships with key customers, ensuring product delivery and long-term loyalty.
Handled payroll, purchasing, logistics, and accounts payable in multiple positions.
Supervised customer service teams and facilitated professional development for direct reports.
Implemented new process plans to enhance customer support activities and operational efficiency.
Education
Languages
Summary
Dedicated professional with over 30 years of experience in customer service, account management, and administrative roles across industries including textiles, shipping, and manufacturing. Skilled in client relations, process improvement, team supervision, and administrative operations.
Key Achievements
- Led regional customer service operations for Paxar Honduras, expanding to El Salvador and Guatemala.
- Managed key accounts and developed long-term relationships, ensuring timely delivery and customer satisfaction.
- Supervised and trained customer support teams, improving service processes and client relations.
Experience
Customer Support
Tracking of Orders. On time deliveries of Orders to the Customers, Attend Customer complaints, Customers Quotes, Product development, Invoicing, Support to the Purchasing Department in the preparation of pricing Estimates.
Fundraising Coordinator
Inspire new supporters to raise money, while maintaining and developing relationships with existing supporters, Organize traditional activities, such as sponsored outdoor events and house-to-house collections of donated goods and money, Develop new and imaginative fundraising activities, many of which involve organizing events, Recruit, organize and manage volunteers to carry out various functions within the charity, Manage and update databases to record donor contact and preference information, Write applications and mail-shots, using direct mailing to reach a range of potential and current donors, Management of social networks
Customer Service Coordinator
Deliver prompt and professional solutions for customer inquiries via phone, email, Research, prioritize and resolve customer issues in timely and accurate fashion, Identify and implement new process plan to improve customer support service, Responsible for billing of income and services
Key Account Executive
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives, Ensure the correct products and services are delivered to customers in a timely manner, Serve as the link of communication between key customers and internal teams, Play an integral part in generating new sales that will turn into long-lasting relationships, Product development
Customer Service Representative
Administrative Officer
Supervision of Relationship with Key Customers, Responsible for payroll of Company´s employees, Responsible for Purchasing and logistics, Responsible for Accounts Payable and other accounting responsibilities, Responsible of Personnel recruitment
CA & the Caribbean Customer Service Manager
Standardize processes among the region., Responsible for the professional development of its direct reports and other members of the team., Business transition from Paxar Corporation to Avery Dennison, Periodic visit to Customers., Identified problems, diagnosed causes and determined corrective actions
CA Design Center Manager
Monitors the development and implementation of new programs including pricing and design whenever necessary., Responsible for the professional development of its direct reports and other members of the Design Center., Responsible for managing the expenses of the design center within the authorized budget leads., Manager Customer Service Responsibilities within the Central America Organization.
CA Customer Service Manager
Be part of the team responsible for the expansion of company operations in CA, including the opening of the offices of El Salvador and Guatemala, Responsible for the development and implementation of processes that identify and anticipate the needs of our Customers, Liaison between Sales, Planning and Production teams, Tracking of Orders. On time deliveries of Orders to the Customers., Supervises all Customer Service activities assisting team members and colleagues to serve the customer on time and meeting/exceeding expectations., Contributed to all aspects of Administration including invoicing, collection, accounts payable and account cancellations, Attend Customer complaints and conflicts with no delay. Resolve them in a way that creates long-term win-win relationships between our Company and our Customers.
Customer Service Coordinator
Supervises all Customer Service activities assisting team members and colleagues to serve the customer on time and meeting/exceeding expectations, Attend Customer complaints and conflicts with no delay. Resolve them in a way that creates long-term win-win relationships between our Company and our Customers, Contributed to all aspects of Administration including invoicing, collection, accounts payable and account cancellations., Tracking of Orders. On time deliveries of Orders to the Customers., Responsible for the Logistic Department (Purchasing & Import & Export activities).