Bilingual professional experienced in customer service, operational analysis, and team collaboration, seeking to contribute to high-performance environments.
Applied in customer service roles to ensure clear interaction with clients and team members.
Demonstrated leadership abilities in managing dispatch requests and team collaboration.
Provided operational and real-time analysis to improve workflow efficiency.
Utilized advanced Excel and basic programming skills for operational analysis and reporting.
ALORICA
Effective communications and leadership, Operational, quality and performance analysis
TELUS
Collaboration in internal Telus initiatives to optimize workflows involving TLs, QAs, and RTAs.
Civil Architectual Engineering
Exhibited through collaboration in team environments and managing multiple dispatch requests.