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Customer Service and Legal Document Specialist with diverse experience
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Competencies
Provided customer support for telecommunications, healthcare, and insurance inquiries, resolving issues efficiently.
Prepared legal documents such as complaints, interrogatories, subpoenas, and affidavits, assisting in trial preparations.
Delivered specialized technical support for mobile and home products within telecommunications.
Supported health and wellness initiatives, organized employee engagement activities, and managed uniform distribution.
Assisted in organizing evidence, coordinating witnesses, and preparing case submissions for legal proceedings.
Education
Languages
Summary
Experience in telecommunications, legal documentation, and employee well-being initiatives with strong bilingual skills.
Key Achievements
- Sold telecommunications products and services, providing tailored solutions to customers
- Prepared and managed legal documents including complaints, subpoenas, and affidavits
- Supported employee well-being programs and organized engagement activities to boost workplace morale
Experience
BILINGUAL AGENT FOR VERIZON
Sold telecommunications products and services., Delivered high-quality customer service and issue resolution., Provided specialized technical support for mobile and home products.
CASE MANAGER- PERSONAL INJURY
Prepare legal documents such as complaints, interrogatories, subpoenas, notices of deposition, pretrial orders, legal memoranda, and affidavits., Assist in trial preparation by organizing evidence, assisting in client meetings, and coordinating witnesses., Organize case submission systems.,...
BILINGUAL AGENT FOR HUMANA
Provided customer service for healthcare and insurance-related inquiries., Managed medication authorizations and approvals., Addressed customer complaints and inquiries., Trained and realized onboarding processes for new team members.
HUMAN RESOURCES WELL-BEING INTERN
Supported workplace health and employee benefits programs., Managed uniform distribution and organized employee engagement activities.