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Administrative and Quality Analyst with versatile skills across customer service, event management, and banking systems
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Competencies
Experienced in planning, organization, and handling administrative tasks such as document management and customer relations
Skilled in providing attentive customer service, including phone support, troubleshooting, and client advising
Capable of managing event activities and supervising children's entertainment to ensure engaging and safe experiences
Conducts coaching, training, and performance analysis for digital campaigns and team development
Proficient in handling various software and banking systems for administrative and operational tasks
Education
Languages
Summary
Experienced in administrative support, customer service, event management, and team coaching across diverse sectors, with proficiency in Microsoft Office and banking systems.
Key Achievements
- Managed administrative tasks and customer service at Transit Authority, including licensing and fines processing
- Supervised children's activities and supported organizational tasks as Event Hall Supervisor
- Performed quality analysis, training, and coaching in digital customer service campaigns for major clients like Samsung and Santander Rio
Experience
Administrativo
Tareas Administrativas y Atención al cliente, Atencion Telefonica, asesoramiento, Armando de Planillas, Trato con Contribuyentes, Remito y control de Licencias, Multas, antecedentes penales, Manejo de Sistema Microsoft Word / Excel
Encargada Salón de Entretenimientos
Interaccion, animacion y cuidado de Niños durante el evento, Acompañamiento en la organización
Analista de Calidad
Experiencia y Entrenamiento, Manejo de las campañas Atención Digital como Telefonico (ventas y At al Cliente), Acompañamiento y Coaching de los representantes, Manejo de sistemas Bancarios, Entrenamiento y Acompañamiento de Ingresos a la Campaña, Campañas de desarrollo: Samsung / Openbank / Santander Rio/ Getnet