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Customer Experience Specialist at EMTELCO with diverse sales and client management expertise
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Competencies
Skilled in addressing customer inquiries, resolving issues, and fostering positive relationships.
Experienced in direct sales, upselling, cross-selling, and closing deals effectively.
Capable of collecting and interpreting customer data to inform sales strategies.
Proven ability to adapt to changing customer needs and sales environments.
Education
Languages
Summary
Dedicated to enhancing customer satisfaction through personalized service, data-driven insights, and strategic sales approaches. Skilled in managing online and direct sales channels with a focus on loyalty and growth.
Key Achievements
- Led direct and cross-selling initiatives, increasing customer engagement and sales volume.
- Analyzed customer data to tailor product recommendations, enhancing satisfaction and retention.
- Managed online sales channels, expanding market reach and digital presence.
- Provided expert consultation on products and services, improving customer experience and loyalty.
Experience
CREADOR DE EXPERIENCIA SAC
Venta Entrante. Venta Directa. Venta Cruzada. Venta Adicional. Venta en línea. Atención a consultas de clientes y asesoramientos de productos y servicios. Capacidad de recopilar datos, analizar, comprender las necesidades y expectativas del cliente y implementar estrategias para fomentar la lealtad y la satisfacción. Fidelización de Clientes, gestión y seguimiento de requerimientos. Manejo de diversos CRM para gestionar la información del cliente. Conocimientos de Herramientas Ofimáticas