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Customer service advisor
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Competencies
Proficient in resolving customer inquiries, complaints, and requests efficiently across various platforms.
Effective in handling calls, emails, and chats, ensuring clear and professional interaction.
Experienced in managing scheduling, documentation, and office administration tasks.
Knowledgeable in HR administration, recruitment, and payroll processes within organizational settings.
Education
Summary
Dedicated customer service advisor with over 3 years of experience in BPO, billing, and HR administration. Skilled in resolving inquiries, managing administrative tasks, and delivering exceptional support across channels.
Key Achievements
- Managed diverse customer inquiries across multiple channels, ensuring high satisfaction levels.
- Handled billing, account updates, and payment processing, streamlining customer support processes.
- Contributed to team efficiency through attentive service and accurate information delivery.
- Utilized strong computer literacy and Microsoft Office skills to support administrative tasks.
- Gained expertise in HR assistance, recruitment, and payroll services.
Experience
Customer service advisor
Handling inbound and outbound calls, emails and online chats. Appointment setter. Rescheduling appointments
Customer Senior Advisor
Handling customer inquiries. Respond to incoming calls, emails about billing, service usage, account updates, or outages. Billing and account support. Explain charges, process payments, set up payment plans, aService requests and changes. Assist customers with starting, stopping, or transferring services e.g., moving to a new address. and resolve billing disputes.. Troubleshooting issues. Help diagnose common problems (like meter readings, outages, or connectivity issues) and guide customers through solutions.. Complaint resolution. Handle complaints professionally, de-escalate difficult situations, and ensure issues are resolved or escalated appropriately.. Updating customer records. Accurately capture and update customer information in the system.. Logging interactions. Keep detailed records of all customer interactions and actions taken.. Meeting KPIs. Achieve targets such as call handling time, first-call resolution, and customer satisfaction scores
Customer service advisor
Answer incoming calls, emails, or live chats from customers in a professional and timely manner. Handle customer inquiries, complaints, and requests efficiently. Provide accurate information about products, services, policies, and procedures. Resolve customer issues on the first call whenever possible (first-call resolution). Escalate complex or unresolved issues to the relevant department. Maintain detailed and accurate records of customer interactions in the system. Follow company scripts and communication guidelines while maintaining a natural tone. Meet performance targets such as call handling time, customer satisfaction, and quality scores. Verify customer information to ensure security and confidentiality. Offer solutions, alternatives, or recommendations to meet customer needs. Build and maintain positive relationships with customers to enhance loyalty. Stay updated on company products, services, and promotions