Anayancy - Customer Service Specialist with 5+ years of client relations and problem-solving expertise

Provided effective support and solutions, focusing on client satisfaction across multiple roles.

Applied problem solving skills in technical support, quality analysis, and debt recovery scenarios.

Maintained clear, empathetic communication with clients and team members to facilitate understanding and resolution.

Utilized negotiation hierarchy and emotional intelligence to manage objections and motivate debt repayment.

Learned about sells, tech support tips and strategies.

Worked as a Quality Analyst., Learned problem solving skills., Emotional intelligence., Clear communication skills.

Recognized twice as a Top Performer., Part of a special skills working with accounts that represent a loss for the bank., Arranged for debt repayment or established repayment schedules, based on customers' financial situations., Advised customers of necessary actions and strategies for debt repayment., Acknowledged emotions to manage objections., Negotiation hierarchy., Learned Scotia Policies and Procedures, security documentation, legal ramifications and financial statements.

Worked with students from basic to intermediate level.