Experienced in client support, debt collection, and technical assistance with a proven record of top performance and role diversity.
Provided effective support and solutions, focusing on client satisfaction across multiple roles.
Applied problem solving skills in technical support, quality analysis, and debt recovery scenarios.
Maintained clear, empathetic communication with clients and team members to facilitate understanding and resolution.
Utilized negotiation hierarchy and emotional intelligence to manage objections and motivate debt repayment.
AMOV International Teleservices
Learned about sells, tech support tips and strategies.
Continuum Global Solutions
Worked as a Quality Analyst., Learned problem solving skills., Emotional intelligence., Clear communication skills.
Scotia GBS
Recognized twice as a Top Performer., Part of a special skills working with accounts that represent a loss for the bank., Arranged for debt repayment or established repayment schedules, based on customers' financial situations., Advised customers of necessary actions and strategies for debt repayment., Acknowledged emotions to manage objections., Negotiation hierarchy., Learned Scotia Policies and Procedures, security documentation, legal ramifications and financial statements.
Online institute
Worked with students from basic to intermediate level.
Graphic Design
Excel basic
Online marketing
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Adjusted to various roles across industries including finance, telecom, and education, demonstrating versatility.