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Customer Service & Interpretation Specialist with 5+ years in travel, legal, healthcare
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Competencies
Utilized communication, problem-solving, and teamwork skills to assist clients and manage reservations.
Experienced in using Salesforce for managing customer interactions and support activities.
Performed live interpretation and translation between English and Spanish in medical and healthcare settings.
Supervised and managed over 75 legal cases, coordinating appointments and handling legal documentation.
Possesses advanced computer skills to handle various digital tools and platforms.
Education
Languages
Summary
Experienced in travel, legal, and healthcare sectors with a focus on customer support, case management, and interpretation services.
Key Achievements
- Managed complex travel reservations and supported customer needs in a high-volume environment.
- Supervised escalations and handled over 75 legal cases, demonstrating leadership and case management.
- Provided accurate English-Spanish interpretation for healthcare communications, ensuring clear patient-provider understanding.
Experience
TRAVEL CUSTOMER SERVICE AGENT
Handled changes, cancellations, and confirmations of vacation packages, hotels, flights, and activity reservations., Performed the customer support supervisor role in the escalations department.
PARALEGAL
Oversaw 75 cases., Handled appointments with healthcare providers and assisted with compensation for injuries caused by accidents.
ENGLISH-SPANISH MEDICAL INTERPRETER
Interpreted communications between healthcare providers and Limited English speakers.