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Andre Hernandez

Tegucigalpa, Francisco Morazán Department, Honduras

Customer Support & Team Leadership with 5+ years in BPO

  • Provided technical support to diverse customer base via phone and email.
  • Evaluated team performance and delivered feedback to enhance effectiveness.
  • Fostered creativity and innovation within team to solve complex customer issues.
Customer Service
Advanced
Delivered technical support and ensured customer satisfaction through effective communication.
Communication
Advanced
Utilized effective communication skills to interact with customers and team members.
Leadership
Intermediate
Led team evaluations and motivated team members to improve performance.
General Skills
Intermediate
Applied multitasking, quick learning, and Microsoft Office tools effectively in daily tasks.

Languages

English
Fluent
Spanish
Fluent
See Full Skillset on CazVid
October 2022 - October 2023
Technical Support Specialist
IntouchCX
Provided technical support to customers mostly over the phone but also via email.
October 2023 - December 2024
Team Leader
IntouchCX
Evaluated team performance and provided constructive feedback to help team members improve., Encouraged creativity and innovation to develop new solutions to complex problems.
View Complete Work History
🎓
Autonomous University of Honduras
Completed December 2024
🎓
Jose Cecilio del Valle University
Completed June 2024
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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