Dedicated professional with over a decade of expertise in customer service, sales, lead generation, and team management across diverse industries. Skilled in CRM tools, remote collaboration, and strategic outreach to enhance client satisfaction and business growth.
Proven ability to resolve customer issues and drive sales growth through personalized engagement.
Skilled in generating high-quality leads and setting appointments to maximize sales opportunities.
Experienced in managing and coaching teams to improve performance and customer satisfaction.
Proficient in using Salesforce, Zoho, HubSpot, and remote tools to streamline workflows.
Creatini Group
Scheduled and confirmed appointments, improving time efficiency., Maintained CRM records, tracking leads and client progress., Collaborated with agents to ensure smooth communication.
HYPR Services
Conducted cold calls, generating 1,000+ new contacts monthly., Exceeded appointment-setting targets through strategic outreach., Used CRM tools to ensure timely follow-up and high conversion.
AFC Services
Assisted clients with travel planning, booking flights, accommodations, and tours., Provided customer support for itinerary changes and last-minute requests., Ensured client satisfaction while working remotely under a temporary contract.
Sitel Panamá
Troubleshot and resolved software issues, reducing ticket resolution time by 25%., Volunteered as Team Lead, boosting satisfaction scores by 30%., Conducted training and team meetings to strengthen collaboration.
Diploma
Course
Gastronomy and International Kitchen
Bachelor
Course
Certification
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Alorica Panamá
Exceeded monthly sales targets through personalized techniques., Promoted to Team Lead, guiding and coaching new agents., Generated reports and tracked sales metrics to optimize processes.
Star Contact S. de RL
Handled customer inquiries across multiple channels (phone, email, chat)., Resolved disputes with empathy, boosting customer retention., Led a team of 15, improving satisfaction by 30%.
