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Customer Service & Sales Professional with 10+ years in Client Relations and Team Leadership
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Competencies
Proven ability to resolve customer issues and drive sales growth through personalized engagement.
Skilled in generating high-quality leads and setting appointments to maximize sales opportunities.
Experienced in managing and coaching teams to improve performance and customer satisfaction.
Proficient in using Salesforce, Zoho, HubSpot, and remote tools to streamline workflows.
Education
Languages
Summary
Dedicated professional with over a decade of expertise in customer service, sales, lead generation, and team management across diverse industries. Skilled in CRM tools, remote collaboration, and strategic outreach to enhance client satisfaction and business growth.
Key Achievements
- Generated over 1,000 new contacts monthly through strategic cold calling at HYPR Services.
- Reduced software issue resolution time by 25% while at Sitel Panamá, improving team efficiency.
- Led a customer service team of 15, increasing satisfaction scores by 30% at Star Contact.
- Exceeded sales targets consistently and promoted to Team Lead at Alorica Panamá.
Experience
Real Estate Virtual Assistant / Appointment Setter
Scheduled and confirmed appointments, improving time efficiency., Maintained CRM records, tracking leads and client progress., Collaborated with agents to ensure smooth communication.
Remote Professional Cold Caller / Appointment Setter
Conducted cold calls, generating 1,000+ new contacts monthly., Exceeded appointment-setting targets through strategic outreach., Used CRM tools to ensure timely follow-up and high conversion.
Travel Agent (Temporary Contract)
Assisted clients with travel planning, booking flights, accommodations, and tours., Provided customer support for itinerary changes and last-minute requests., Ensured client satisfaction while working remotely under a temporary contract.
Technical Support & Customer Service Representative
Troubleshot and resolved software issues, reducing ticket resolution time by 25%., Volunteered as Team Lead, boosting satisfaction scores by 30%., Conducted training and team meetings to strengthen collaboration.
Inbound Sales Representative / Team Lead
Exceeded monthly sales targets through personalized techniques., Promoted to Team Lead, guiding and coaching new agents., Generated reports and tracked sales metrics to optimize processes.
Customer Service Representative
Handled customer inquiries across multiple channels (phone, email, chat)., Resolved disputes with empathy, boosting customer retention., Led a team of 15, improving satisfaction by 30%.