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Customer Support Agent
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Competencies
Bilingual support in English and Spanish, handling inquiries, troubleshooting, and account management.
Provided support for hardware, software, and digital equipment, ensuring optimal performance.
Monitored and evaluated team and individual performance metrics to uphold service standards.
Managed equipment supplies, files, and financial transactions in support roles.
Supported marketing initiatives and digital activities as part of customer engagement.
Education
Languages
Summary
Dedicated support agent with over 5 years in customer service, technical troubleshooting, and team performance monitoring. Skilled in bilingual communication (English & Spanish), account management, and supporting digital marketing efforts. Proven track record in providing high-quality service...
Key Achievements
- Supported bilingual customer service in tech environments, resolving technical issues and managing accounts.
- Monitored team performance metrics, contributing to improved service quality.
- Provided comprehensive technical troubleshooting and administrative support across multiple roles.
Experience
Customer Support Agent
Delivered chat and email support to customers., Assisted with inbound and outbound service requests., Supported management tasks and monitored team performance.
Customer Technical Support Agent
Provided bilingual customer service and technical troubleshooting., Managed equipment supply and file creation., Monitored performance metrics to ensure service quality.
Customer Technical Support Agent
Assisted customers with technical issues in English and Spanish., Handled account management and internal agent support., Oversaw file management and performance tracking.
Technician
Conducted equipment reviews and cleaning., Managed inventory and cash register closing., Provided customer service and crowd management., Supported digital marketing initiatives.
Computer Technician
Reviewed and maintained computer equipment and printers., Provided technical support for office operations.