This is my profileContact via CazVidAndrea
Customer Service & Management professional with diverse experience across hospitality and maintenance sectors
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Competencies
Provided exceptional customer support through multiple platforms, resolving complaints and enhancing satisfaction
Managed business operations including marketing, administration, and financial activities for a small business
Led scheduling and recruitment teams at Stellar Home Maintenance, supervising multiple teams and conducting interviews
Demonstrated strong organizational skills managing multiple roles across hospitality, business management, and customer service
Fluent in Spanish and English, facilitating effective communication in diverse settings
Education
Languages
Summary
Experienced customer service and management professional with a demonstrated ability to lead teams, manage operations, and deliver excellent client experiences across hospitality and maintenance industries.
Key Achievements
- Managed high volume clientele at El Baisano, ensuring efficient service during peak hours
- Led scheduling, recruiting, and supervision of multiple teams as Senior Scheduler at Stellar Home Maintenance
- Oversaw marketing, operations, and financial management as owner of A Todo Morfe, a pizza shop
Experience
Waitress
Managed high volume clientele on weekends at family restaurant
Owner and manager
Managed marketing, advertising, reception, and order delivery for a pizza shop, Oversaw product preparation and financial management for the business
Cashier
Managed customer billing at a small food shop
Customer Service Manager
Managed customer complaints and escalations across various platforms including BBB, Google reviews, and internal channels
Senior Scheduler
Lead of the scheduling and recruiting team, Supervised two teams within the company, Senior scheduler and dispatcher for general maintenance, Conducted technician interviews, Assisted with projects and additional tasks as needed