Experienced customer service and management professional with a demonstrated ability to lead teams, manage operations, and deliver excellent client experiences across hospitality and maintenance industries.
Provided exceptional customer support through multiple platforms, resolving complaints and enhancing satisfaction
Managed business operations including marketing, administration, and financial activities for a small business
Led scheduling and recruitment teams at Stellar Home Maintenance, supervising multiple teams and conducting interviews
Demonstrated strong organizational skills managing multiple roles across hospitality, business management, and customer service
El Baisano
Managed high volume clientele on weekends at family restaurant
A Todo Morfe
Managed marketing, advertising, reception, and order delivery for a pizza shop, Oversaw product preparation and financial management for the business
Las churas
Managed customer billing at a small food shop
Homeriver Group
Managed customer complaints and escalations across various platforms including BBB, Google reviews, and internal channels
Stellar Home Maintenance
Graduated
Business administration
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Fluent in Spanish and English, facilitating effective communication in diverse settings
Lead of the scheduling and recruiting team, Supervised two teams within the company, Senior scheduler and dispatcher for general maintenance, Conducted technician interviews, Assisted with projects and additional tasks as needed
