Andrea - Bilingual Customer Service Agent at Transcom

Bogotá, Bogota D.C., Colombiaen

Provided exceptional bilingual customer support for Vinted UK campaign, enhancing customer satisfaction.

Successfully managed customer inquiries from members across the UK, Germany, and Poland.

Published on CazVid

Summary

Dynamic bilingual customer service agent with a strong background in content moderation and administrative support, enhancing client experiences across various sectors.

Key Achievements

Streamlined administrative processes by digitizing clinical histories and laboratory results, improving efficiency.
Created detailed reports and engaging presentations in Excel and PowerPoint for Nuestra IPS.

Skills

Customer ServiceAdvanced

Expert in providing bilingual customer support and resolving inquiries efficiently.

Content ModerationIntermediate

Skilled in moderating social media content and ensuring compliance with platform standards.

Data EntryAdvanced

Proficient in accurate data entry and management of clinical records and patient information.

Microsoft ExcelIntermediate

Capable of creating complex spreadsheets and reports to analyze data effectively.

Microsoft PowerPointIntermediate

Experience

Agente Servicio al Cliente Bilingue

TRANSCOM

Servicio al Cliente campaña Vinted Reino Unido. atención a members del Reino Unido, Alemania y Polonia, en consultas acerca de sus productos. seguimientos a paquetes y quejas.

Moderador de contenido Tik Tok

TELEPERFORMANCE

2023

Moderador de contenido semibilingüe redes sociales

Digitadora

NUESTRA IPS

Auxiliar administrativa. elaboración de informes en excel. presentaciones en power point. digitación de historias clínicas y resultados de laboratorio pacientes crónicos. archivo.

Education

Colegio Nacional Andres Bello

Bachiller Academico

Completed 2001

SENA

Técnico en Nómina

Completed 2007

Universidad Colegio Mayor de Cundinamarca

Tecnólogo en Secretariado Comercial Bilingue

Completed 2004

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