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Bilingual Customer Service Agent at Transcom
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Competencies
Expert in providing bilingual customer support and resolving inquiries efficiently.
Skilled in moderating social media content and ensuring compliance with platform standards.
Proficient in accurate data entry and management of clinical records and patient information.
Capable of creating complex spreadsheets and reports to analyze data effectively.
Adept at designing visually appealing presentations that communicate key information.
Education
Summary
Dynamic bilingual customer service agent with a strong background in content moderation and administrative support, enhancing client experiences across various sectors.
Key Achievements
- Provided exceptional bilingual customer support for Vinted UK campaign, enhancing customer satisfaction.
- Successfully managed customer inquiries from members across the UK, Germany, and Poland.
- Streamlined administrative processes by digitizing clinical histories and laboratory results, improving efficiency.
- Created detailed reports and engaging presentations in Excel and PowerPoint for Nuestra IPS.
Experience
Agente Servicio al Cliente Bilingue
Servicio al Cliente campaña Vinted Reino Unido. atención a members del Reino Unido, Alemania y Polonia, en consultas acerca de sus productos. seguimientos a paquetes y quejas.
Moderador de contenido Tik Tok
Moderador de contenido semibilingüe redes sociales
Digitadora
Auxiliar administrativa. elaboración de informes en excel. presentaciones en power point. digitación de historias clínicas y resultados de laboratorio pacientes crónicos. archivo.