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Customer Service Specialist at Allied Global
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Competencies
Expert in managing customer interactions, resolving issues, and ensuring positive experiences.
Proficient in managing daily administrative tasks, including payments, logistics, and inventory control.
Skilled in coordinating operations, optimizing resources, and supporting operational strategies.
Capable of preparing data, managing documents, and supporting reporting processes.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, administrative coordination, and operational management across diverse sectors. Proven ability to improve processes, support teams, and deliver excellent client experiences.
Key Achievements
- Consistently delivered high-quality customer service, enhancing guest satisfaction.
- Streamlined reservation and cancellation processes, improving operational efficiency.
- Handled customer concerns effectively, maintaining positive client relationships.
Experience
Customer Service Representative
Delivered high-quality customer service to ensure a positive guest experience.. Managed reservations, changes, and cancellations following company guidelines.. Handled customer concerns and complaints with professionalism and empathy.. Provided clear information about hotel services, policies, and amenities.. Maintained accurate records and updated customer information in company systems.. Worked in a fast-paced environment while meeting service and performance targets.
Administrative Coordinator
Coordinated daily administrative operations, including payments, purchases, support in budgets, and logistics.. Planned and executed supply orders, inventory control, and supplier management.. Managed accounts payable, petty cash, and operational funds.. Prepared commercial proposals, quotations, and provided financial decision-making support.. Organized meetings, internal events, and executive appointments.. Managed correspondence and both physical and digital documentation.
Store Supervisor
Supervised store staff and ensured compliance with daily operations.. Monitored KPIs in sales, inventory, and financial processes.. Supported internal audits and contributed to operational improvements.
Administrative and Operations Coordinator
Led the implementation of operational strategies aligned with financial and cost KPIs.. Developed and presented performance reports, optimizing economic and human resources.. Managed contracts, CRM, and relationships with clients and suppliers.. Planned purchases, negotiated with suppliers, and controlled inventories.. Conducted price and cost analysis of raw materials for strategic decision-making.
Credit Sales Advisor
Provided personalized customer service.. Managed loan documentation (payroll deduction, direct debit, and debt recovery).. Consistently achieved monthly commercial targets.