Andrea - Customer Service Specialist at Allied Global

Expert in managing customer interactions, resolving issues, and ensuring positive experiences.

Proficient in managing daily administrative tasks, including payments, logistics, and inventory control.

Skilled in coordinating operations, optimizing resources, and supporting operational strategies.

Capable of preparing data, managing documents, and supporting reporting processes.

Delivered high-quality customer service to ensure a positive guest experience.. Managed reservations, changes, and cancellations following company guidelines.. Handled customer concerns and complaints with professionalism and empathy.. Provided clear information about hotel services, policies, and amenities.. Maintained accurate records and updated customer information in company systems.. Worked in a fast-paced environment while meeting service and performance targets.

Coordinated daily administrative operations, including payments, purchases, support in budgets, and logistics.. Planned and executed supply orders, inventory control, and supplier management.. Managed accounts payable, petty cash, and operational funds.. Prepared commercial proposals, quotations, and provided financial decision-making support.. Organized meetings, internal events, and executive appointments.. Managed correspondence and both physical and digital documentation.

Supervised store staff and ensured compliance with daily operations.. Monitored KPIs in sales, inventory, and financial processes.. Supported internal audits and contributed to operational improvements.