Andrea - Data Analyst with 5+ years of experience in market research and analytics

Ocaña, Norte de Santander Department, Colombiaen

Led data collection and analysis projects to inform marketing strategies.

Developed dashboards and reports to support decision-making for cross-functional teams.

Published on CazVid

Summary

Experienced data analyst specializing in market research, data visualization, and reporting with a history of supporting data-driven decision-making.

Key Achievements

Progressed from junior data analyst to senior analytics specialist, demonstrating skill enhancement and role expansion.

Skills

Data AnalysisAdvanced

Utilized statistical methods and tools to interpret complex datasets for strategic insights.

Excel & Data VisualizationExpert

Created advanced spreadsheets and visual dashboards to present data findings clearly.

Research MethodologiesIntermediate

Conducted market and operational research to gather relevant data for analysis.

Reporting & DocumentationAdvanced

Prepared comprehensive reports and documentation to communicate insights and recommendations.

SQL Database Management

Experience

Monitora contact center

Universidad nacional abierta y a distancia (unad)

01/06/2024 - 17/02/2025

Gestionar eficientemente las solicitudes de información y matricula de los interesados en la universidad, asegurando una comunicación clara y precisa, Atendí en promedio 50 solicitudes diarias con un 95% de satisfacción reportada, Resolver problemas administrativos y tramitar solicitudes de estudiantes facilitando su proceso de matricula y mejorando su experiencia con la institución, Servir de enlace entre los usuarios y los servicios académicos garantizando una atención al cliente de alta calidad y una respuesta oportuna a sus necesidades