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Andrea
Customer Service & Administrative Support Specialist with 3+ years of diverse experience
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Competencies
Provided comprehensive customer support via inbound calls, addressing issues and facilitating resolutions.
Managed appointments, processed orders, and maintained accurate profiles using CRM and other tools.
Effectively communicated with customers, vendors, and healthcare professionals to coordinate services and support.
Scheduled appointments and coordinated vendor meetings, ensuring efficient operations and task completion.
Consistently managed high call volumes with accuracy and professionalism across varied roles.
Education
Languages
Summary
Experienced in handling high-volume calls, scheduling, and administrative tasks, with strong leadership and collaboration skills.
Key Achievements
- Handled over 90 calls daily across multiple roles, demonstrating high-volume communication skills.
- Created vendor meetings and managed repair work orders, facilitating store operations at The Home Depot.
- Set and managed patient appointments, ensuring accurate authorization checks and coordination with physicians.
Experience
Customer service
Took incoming calls from customers who purchased items in the store and they came defective or with missing parts., Placed orders for customers online, placed orders for missing parts, called vendors for tech support and transferred to them.
Building Services
Took incoming calls from store managers and placed work orders for any store repairs., Took incoming calls from vendors (technicians) to add any additional work., Created vendor meetings with plumbers, electricians, fire protection, etc.
Appointment setter
Took inbound calls and called over 90 patients a day to set follow-up appointments with a registered dietitian., Picked up incoming calls to set initial appointments., Checked authorizations and confirmed all the info., Created tasks for authorizations updated and sometimes called the Primary Care Physician for updates., Rescheduled appointments, canceled or set as decline., Used tools Tebra and CRM-Zoho, checking that each patient had an accurate profile., Ensured that authorizations had not expired and if they were called PCP to request a new one.
Telephone agent
Took incoming calls of guests, took their requests and passed it to the correct department., Provided accurate information to future guests that were interested in making a reservation, like availability and providing the benefits.