Experienced developer specialized in web applications with a proven track record of leading projects and developing efficient APIs.
Applied JavaScript extensively for front-end development and dynamic UI features.
Developed and maintained RESTful APIs to support web and mobile applications.
Managed project timelines and coordinated team efforts to ensure project success.
Participated in Scrum workflows to deliver iterative improvements and manage backlogs.
Teleperformance (WALMART, DISNEY+, FACEBOOK)
Help customers place their orders., Refund money for damaged or missing items., Document information about issues with deliveries., Provide information about the status of their orders inside Walmart or during deliveries., Provide information on billing.
Concentrix (MACY’S)
Receive calls from customers to pay for the credit card., Make calls to delinquent customers to collect debts., Document information about all the following procedures during the call., Collect the minimum amount or at least the past due amount., Provide information about the due date.
Intouch Cx (SPARK)
Document information about issues during deliveries. For example, cold chain timers expired, GPS issues, flat tires or emergencies drivers had., Provide troubleshooting steps when the application is not working properly., Provide information about the orders that were coming out during the following hours., Contact the customers when drivers cannot access their locations., Unbatched orders in the system., Document any issues drivers have at customers' locations in order to improve our service., Make sure the GPS works properly to help them locate the correct address., Force complete orders in our system, when necessary., Force returned orders could not be delivered., Make sure drivers deliver orders at the correct locations or feel free to initiate a return if they are not sure about the address., Provide labels for drivers to be able to scan the orders., Help drivers check items when orders were accidentally mixed.
Degree in Education
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Lean Solutions Group (THE PEGGS COMPANY)
Do the payroll and audits from 100 drivers., Payroll specialist (verify the drivers’ time entries were correct in their timecards and in the company system and change it, in case it is necessary), Make sure every driver has an absence request form, from any day hasn’t worked., Audits (do the auditing from every driver route in a GPS system to verify any irregular stop), Verify logs, breaks, lunches and pre and post trip inspection assets were correct., Inform every supervisor in case of any irregularity.
