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Customer Service Professional with versatile experience in client support and administration
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Competencies
Engaged directly with customers through verbal and written communication to resolve issues and provide assistance.
Performed secretary and support roles in lodging and university environments to facilitate daily operations.
Applied critical thinking to understand customer issues and utilize available resources efficiently.
Utilized Microsoft Office tools and virtual environments to support various professional tasks.
Demonstrated organization, empathy, and adaptability in dynamic customer service settings.
Education
Languages
Summary
Experienced in customer interactions, administrative assistance, and problem resolution across diverse environments, with strong communication and organizational skills.
Key Achievements
- Handled customer inquiries and provided solutions in high-volume environments at Amazon and CATIE
- Supported administrative tasks and customer service at CATIE, enhancing operational efficiency
- Utilized communication and problem-solving skills to assist clients and improve service experiences
Experience
Customer Service
Customer service in the D2AS department., Verbal and written communication with customers in order to assist them with inquiries and problems, and utilizing the available resources to solve their situations while being customer-oriented and complying with the company's policies.
Technical Support Associate / Assistant to the main secretary of the lodging department
Customer service and secretary tasks oriented to fulfill customers needs and to provide their stay by understanding their issues and utilizing a problem-solution attitude to create a comfortable environment.