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Senior Business Analyst with 8+ years in BPO and Operations
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Competencies
Applied to oversee operational projects, team mentoring, and process improvements in various roles.
Utilized skills to improve net profits and manage customer relations in sales-focused roles across different companies.
Applied analytical conception and critical thinking to assess operations, market trends, and strategic decisions.
Negotiated international wholesale minerals, agro-commodities, and large transactions, ensuring favorable terms.
Mentored staff across roles, focusing on skills development and performance improvement.
Education
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Summary
Dedicated professional with extensive experience in business analysis, operations management, and international negotiations. Proven ability to lead teams, optimize processes, and facilitate large transactions across industries including BPO, telecom, and logistics.
Key Achievements
- Led operational activities as Director of Operations at Infinity Center BPO Guatemala, overseeing team performance and process optimization.
- Provided seasonal consultancy in global corporate acquisitions at Everise, contributing to strategic decision-making and market analysis.
- Managed multiple customer service and sales roles at Amazon, DirecTV, DHL, and ACS Xerox, demonstrating diverse skill set across service, sales, and supervision.