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Competencies
Demonstrated experience with Graphic Design.
Demonstrated experience with Editorial Layout.
Demonstrated experience with Customer Service.
Demonstrated experience with Bilingual Communication.
Demonstrated experience with Quality Analysis.
Education
Languages
Experience
Customer Service Specialist
Worked as a bilingual agent for a BBVA bank Loan campaign in the United States, assisting English- and Spanish-speaking customers., Answered inquiries, resolved account issues, and provided excellent customer service.
HR Director
Oversaw daily operations, managed budgets, handled contracts, and supervised administrative staff to maintain smooth workflow., Hired, recruited, trained, and evaluated employees, promoting a productive and motivated workforce., Ensured compliance with labor laws and company policies, resolving conflicts and supporting team development.
Founder-Creative Director / Freelancer
Designed and produced editorial layouts for Guía Automotriz, Feria de las 2 Ruedas, Expomotriz, Feria Autopartes., Managed complete design processes from concept to delivery, ensuring alignment with client brand guidelines and expectations.
Customer Service Specialist / Quality Analyst
Worked initially as a Customer Service Specialist and then as a Quality Analyst for Canadian company ENERCARE., Monitored and evaluated customer interactions to ensure service standards., Provided feedback to agents, identified improvement areas, and helped enhance overall performance and customer satisfaction.
Graphic Designer Intern - Editorial Designer
Designed pieces of print advertising and internal designs for the printed edition of EL COLOMBIANO newspaper., Prepared the PROPIEDADES magazine.