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Customer Service and Data Annotation Specialist with diverse experience
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Competencies
Provided customer support through inbound calls and inquiries, resolving issues effectively.
Utilized Excel and data analysis tools to examine datasets and support research and accounting tasks.
Conducted research, authored academic papers, and created literature databases.
Designed and delivered lectures, workshops, and grading activities for university courses.
Reviewed, verified, and maintained records of invoices and payments in a professional setting.
Education
Languages
Summary
Experienced in customer service, financial processes, and AI training, with strong analytical and communication skills.
Key Achievements
- Developed and refined training prompts to improve AI model performance at AI ChatBots.
- Reviewed and verified financial invoices, ensuring accurate and timely payments at Caliber Collisions USA.
- Managed customer inquiries, complaints, and fraudulent activities at Capital One and Instacart.
Experience
Data Annotation
Develop and refine training prompts to guide AI behavior, improve reasoning performance, and align responses with organizational guidelines., Analyze model weaknesses and provide structured feedback to help enhance model reliability, clarity, and factual correctness.
Account Payable Specialist
Reviewing, verifying, and entering invoices into the accounting system., Ensuring the timely payment of supplier bills., Monitoring accounts to ensure payments are up to date and resolving any discrepancies., Handle inquiries from vendors, clarify billing issues, and resolve payment disputes.,...
Customer Service Representative
Inbound calls from clients located in the United States to solve inquiries and issues regarding their Capital One products., Filing complaints and disputes when requested by customers., Reporting fraudulent activity on accounts., Offering upgrades and new products to existing customers.
University Research Assistant
Writing a state-of-the-art., Attending weekly meetings with the supervisor., Writing a research paper., Creating a database with literature on the topic.
University Teaching Assistant
Workshop design and grading., Designing and teaching lectures., Q&A sessions with students.
Student Representative to the Student Council
Attending monthly meetings with the Departmental Council., Attending weekly meeting with the University Student Council., Meeting regularly with the Dean of the Philosophy Faculty to discuss students' requests.
Customer Service Representative
Receiving inbound calls from Instacart customers located in the United States.