This is my profileContact via CazVid
Andres
Client Coordinator with experience in customer service and administrative support
Contact
Competencies
Skilled in handling client inquiries, resolving issues efficiently, and providing personalized support to enhance customer satisfaction.
Experienced in coordinating operations, managing records, and supporting team functions across diverse organizational units.
Proficient in Excel and Power BI for analyzing data and creating visual reports to support decision-making.
Effective in liaising with teams and clients, ensuring clear communication and seamless collaboration.
Education
Languages
Summary
Dedicated professional with experience in client coordination, administrative tasks, and customer service. Skilled in data analysis, communication, and operational support to drive efficiency and satisfaction.
Key Achievements
- Supported account management at Salvatech, ensuring efficient service delivery to international clients
- Streamlined administrative processes across multiple IPS locations at Fanes IPS, enhancing operational efficiency
- Provided personalized customer support at Amazon, resolving issues related to orders, returns, and refunds
Experience
Client Coordinator
Supported the Client Success Manager in handling existing accounts, ensuring fast and efficient service delivery.. Performed administrative and operational tasks related to international client support.. Monitored requests, coordinated deliverables, and resolved incidents in collaboration with internal teams.
Administrative Assistant
Provided administrative support and coordinated with teams across different IPS locations to ensure efficient processes.. Managed inventory control, maintaining accurate records and ensuring timely replenishment.. Prepared budgets using Excel to support decision-making.. Used banking platforms and token-based systems to perform transactions and reconciliations.
Customer Service Associate
Handled inbound customer calls, providing personalized assistance and support.. Resolved issues related to orders, accounts, and products.. Guided customers through return, replacement, and refund processes.