Experienced bilingual professional excelling in customer service, quality assurance, and healthcare administration. Adept at process optimization, data management, and delivering high-quality support in fast-paced environments.
Provided multilingual support, resolving customer inquiries promptly and accurately in English and Spanish.
Handled complex, high-volume data entry with precision in CRM systems like Salesforce and Athena EHR, ensuring data integrity.
Monitored interactions for compliance and quality standards, implementing CAPAs and coaching to elevate performance.
Led operational projects, developed service offerings, and managed vendor relationships to support business growth.
GigCX Marketplace
Managed a high volume of inbound customer orders over the phone, successfully processing transactions and entering data into the system in both English and Spanish, ensuring accuracy and efficiency., Provided exceptional customer service by utilizing fluent bilingual (English/Spanish) communication...
20four7VA
Manage complex patient appointment scheduling and administrative workflows across diverse clinical specialties (primary care, cardiology, neurology, etc.)., Streamline the patient intake process for telehealth visits and provide seamless pre-, during-, and post-appointment support to providers,...
[24]7.ai
Meticulously monitored and evaluated client interactions across high-volume channels to ensure strict adherence to Quality Standards and Standard Operating Procedures (SOPs)., Focused on risk mitigation by auditing interactions that involved sensitive financial and credit card information, ensuring...
DESTINO SIN LÍMITES S.AS
Virtual Course
College Degree
Virtual Course
Virtual Course
Virtual Course
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