Andres - Customer Service & Administrative Specialist with 10+ years of bilingual support

Bucaramanga, Santander Department, ColombiaRemoteen

Managed high-volume inbound orders, ensuring accuracy and efficiency in English and Spanish at GigCX Marketplace.

Streamlined patient appointment and data management processes across diverse medical specialties, ensuring 100% compliance and high-quality care at 20four7VA.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced bilingual professional excelling in customer service, quality assurance, and healthcare administration. Adept at process optimization, data management, and delivering high-quality support in fast-paced environments.

Key Achievements

Reduced AHT by 45 seconds and improved compliance by 30% through targeted QA initiatives at [24]7.ai.

Skills

Bilingual Customer ServiceAdvanced

Provided multilingual support, resolving customer inquiries promptly and accurately in English and Spanish.

Data Entry & Record ManagementAdvanced

Handled complex, high-volume data entry with precision in CRM systems like Salesforce and Athena EHR, ensuring data integrity.

Quality Analysis & MonitoringExpert

Monitored interactions for compliance and quality standards, implementing CAPAs and coaching to elevate performance.

Administrative CoordinationIntermediate

Led operational projects, developed service offerings, and managed vendor relationships to support business growth.

Experience

Bilingual Order Entry

GigCX Marketplace

Jan 2024 - Present

Managed a high volume of inbound customer orders over the phone, successfully processing transactions and entering data into the system in both English and Spanish, ensuring accuracy and efficiency., Provided exceptional customer service by utilizing fluent bilingual (English/Spanish) communication...

Medical Virtual Assistant

20four7VA

September 2024 - December 2025

Manage complex patient appointment scheduling and administrative workflows across diverse clinical specialties (primary care, cardiology, neurology, etc.)., Streamline the patient intake process for telehealth visits and provide seamless pre-, during-, and post-appointment support to providers,...

Quality Analyst

[24]7.ai

Oct 2020 - May 2024

Meticulously monitored and evaluated client interactions across high-volume channels to ensure strict adherence to Quality Standards and Standard Operating Procedures (SOPs)., Focused on risk mitigation by auditing interactions that involved sensitive financial and credit card information, ensuring...