Experienced technologist in tourism and languages with extensive background in customer service, hospitality, and BPO sectors. Skilled in communication, teamwork, and managing high-pressure situations.
Provided exceptional support and assistance across multiple sectors, ensuring customer satisfaction
Utilized effective communication, active listening, and empathy in interactions with clients and colleagues
Collaborated with diverse teams on cruise ships, in hotels, and BPO, contributing to operational efficiency
Handled multiple responsibilities simultaneously, including call volume management and service delivery
MSC CRUISES
Proper handling of assigned equipment to maintain quality control in accordance with U.S. public health standards, Organizing and transporting and Cleaning and sanitizing of high food contact areas, Working under pressure to meet established indicators of the area, Recycling service
DISNEY CRUISE LINE
Effectively provide services in clean storage and other food services, Implemented cleaning and disinfection of chairs and tables, at the assigned point, Customer service, assisted passengers helping them with the selection of meals and successfully and properly organized the replenishment
TELEPERFORMANCE CO.
Customer service on issues related to the company's products and services, Follow up of cases attended by telephone, Database management, Active listening, assertive language and empathy to meet customer requirements, Work under pressure to attend up to 120 assigned calls
HOTEL CASA BALUARTE
Answer, screen and forward incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures), Provide basic and accurate information in-person and via phone/email, Receive, sort and distribute daily mail/deliveries, Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges), Order front office supplies and keep inventory of stock.
bachelor
National and international cook degree
Sales and marketing assistant
Event planner organization
Sales and commercial management
Jewel design
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Proficient in Microsoft Office, database management, cash handling, and coordination tasks
PERSONAL S.A.S.
Customer service and attention in person and via telephone, Active listening, assertive language, empathy and ability to work under pressure to meet requirements, Reception and orientation of guests to the hotel facilities, Ensure customer satisfaction, Database management
Hygiene and food handling
Bar and table services
