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Technical Support Agent / Customer Service Representative
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Competencies
Exceptional ability to address customer needs, resolve issues, and ensure positive experiences across multiple platforms.
Skilled in identifying suspicious activities and implementing measures to prevent financial fraud and protect assets.
Proficient in troubleshooting Apple devices and providing effective technical assistance to users.
Experienced in managing logistics operations, optimizing routes, and coordinating deliveries for Uber Freight.
Strong interpersonal skills enabling effective communication, patience, and understanding in diverse customer interactions.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, technical support, and fraud detection. Adept at enhancing customer satisfaction and safeguarding transactions through proactive analyses and empathetic communication.
Key Achievements
- Provided technical support for Apple devices, ensuring high customer satisfaction and issue resolution.
- Detected and managed fraud cases for Cash App, reducing financial risks and increasing security measures.
- Coordinated logistics operations for Uber Freight, optimizing delivery workflows and improving efficiency.
- Handled diverse customer service campaigns for Walmart, Amazon, and GrubHub, demonstrating adaptability and communication skills.
Experience
Technical Support Agent / Customer Service Representative
Technical Support Agent for Apple mobile devices, Customer Service Representative for Walmar[link hidden]
Fraud Detection Agent / Customer Service Representative
Fraud detection agent for Worldpay campaign, Customer service representative for Amazon campaign, Orders receiving support agent for GrubHub campaign
Logistics Coordinator
Logistics coordinator for Uber Freight campaign
Fraud Analyst
Fraud analyst for the Cash App campaign