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Project Manager with 10 years of experience in technology solutions
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Competencies
Oversees planning, execution, and delivery of technology projects, ensuring scope, schedule, and quality standards are met.
Facilitates clear communication among clients, team members, and vendors to align project goals and expectations.
Negotiates contracts and manages relationships with external suppliers to achieve cost efficiencies.
Designs and implements technology solutions aligned with business needs, coordinating with technical teams.
Education
Summary
Results-driven project management professional with a decade of experience leading software development and technology implementation projects.
Key Achievements
- Led cross-functional teams to successfully deliver multiple software projects on time and within budget.
- Implemented new project management methodologies improving efficiency and stakeholder satisfaction.
- Managed vendor relationships and negotiated contracts that resulted in cost savings.
Experience
Proofreader
Proofreading of official documents for the Australian Visa process.
CSR Representative
Driver support (Shipping and delivery support) and Customer Service.
Book Editor & Seminarist
Book editor and seminarist.
Team Lead, Social Media Manager and Content Creator
Worked with major foundations incl. Australian Alopecia Areata Foundation, leading marketing, sales, and fundraising campaigns., Managed 4 contractors to deliver a social media strategy that raised engagement 500% in 3 months., Directed 7 interns to run nationwide events, boosting attendance 200% and views 150%., Improved Google Ads strategy, achieving front-page rankings for key terms.
Manager & Trainer
Led a team of up to 16 schedulers coordinating over 15,000 bi-monthly in-home patient visits for U.S. healthcare providers., Oversaw KPI tracking, shift and route assignments, staff training, interviewing and recruitment, and performance management., Developed improvement strategies and patient-focused campaigns that optimized efficiency and ensured high customer satisfaction.