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Andres
Customer Service Supervisor with 6+ years in BPO and client management
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Competencies
Extensive experience in handling customer inquiries and resolving issues in BPO settings.
Supervised agents and line operations, including difficult case resolution and process follow-up.
Proficient with Microsoft Office Suite, LibreOffice, Adobe Dreamweaver, and accounting software.
Experience training bilingual agents in call center environments.
Handled administrative responsibilities as Supervisor at Procafecol Juan Valdez.
Education
Languages
Summary
Customer service professional with over six years in BPO, skilled in team supervision, training, and process management, with technical proficiency across office tools and handling complex cases.
Key Achievements
- Managed call center line and staff at Intouch CX, resolving complex cases and overseeing process follow-up.
- Led team as a bilingual trainer at Teleperformance Colombia, contributing to staff development.
- Recognized for excellent store opening at Procafecol Juan Valdez in 2019.
Experience
Supervisor
Manejo de línea y asesores (agentes) para resoluciones de casos difíciles y seguimiento de procesos.
Agente bilingüe (trainer)
Supervisor administrativo
Mejor apertura 2019