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Education
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Experience
Call Center Agent
Answered and managed incoming and outgoing calls in Spanish and English, ensuring professional and courteous service., Resolved customer concerns, complaints, and requests, providing effective and timely solutions., Followed up on open cases to ensure their satisfactory closure., Participated in ongoing training to improve service, product, and technological tool management skills.
Facilitator
Resolved customer concerns, complaints, and requests, providing effective and timely solutions., Followed up on open cases to ensure their satisfactory closure., Answered requests from authorities like Transmilenio S.A. and other organizations.
Assistant
Drafted documents and organized the archive., Resolved customer concerns, complaints, and requests, providing effective and appropriate solutions., Drafted and reviewed documents.