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Customer Service & Project Analysis with 5+ years in Client Support
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Competencies
Provided customer support and handled inquiries to ensure service quality.
Supervised and trained team members, managed KPI's, and motivated staff.
Performed analysis and studies to support project development aligned with organizational strategy.
Planned and executed operational management strategies in call center environments.
Proficient in Microsoft Office Suite, Bizagi, and basic computer repair and maintenance.
Education
Languages
Summary
Experienced in client support, team supervision, and project analysis with a focus on operational excellence.
Key Achievements
- Managed customer interactions and sales processes at TELEPHONE ADVISOR roles, ensuring customer satisfaction.
- Supported management through analysis and studies for project development at CONDUENT.
- Led team training, managed administrative tasks, and executed action plans as SUPERVISOR and SHIFT MANAGER.
Experience
TELEPHONE ADVISOR
Call taking, Providing customer service to the customer's end users, Complete sales for leads to the customers, Follow up on potential customers to complete the sale.
PROJECTS ANALYST
Perform analysis and studies to support management in the development and administration of effective project programs in accordance with the organization's strategy.
TELEPHONE ADVISOR
Call taking, Providing customer service to the customer's end users, Charging for telephone services.
SUPERVISOR
Execution of action plans, Management and training of advisors, Execution of administrative processes.
SHIFT MANAGER
Planning of operational management, Direct communication with the client, Realization and execution of action plans, Management of administrative processes with support areas, Staff development, Staff motivation, Reporting, Management of KPI's.