This is my profileContact via CazVidAndres
Bilingual Voice Advisor with CX Support expertise in Finance
Contact
Bucaramanga, Santander Department, Colombia
Available on CazVid
Competencies
Customer SupportAdvanced
Provided bilingual voice support for customer inquiries and assistance in finance-related domains.
Product DevelopmentIntermediate
Participated in developing products and solutions tailored for internal organizational needs.
Signage Design & ManufacturingIntermediate
Designed and produced safety signage for industrial environments.
Bilingual CommunicationAdvanced
Utilized bilingual skills to improve customer interactions and support delivery.
Education
Industrial Designer
Industrial University of Santander
Completed 2023
Languages
SpanishBilingual
EnglishBilingual
Summary
Experienced in bilingual CX support for finance sectors and product design, with a focus on safety signage and internal process improvement.
Key Achievements
- Supported customer experience initiatives with a focus on finance and remote assistance at WEBHELP - CONCENTRIX
- Contributed to product development for internal departments at Industrial University of Santander
- Designed and manufactured safety signposting for Industrial University of Santander
Experience
KIMERA AGENCY
Jun 2021 - Sep 2022
Bilingual voice advisor, CX support focused on finance and remote assistance
WEBHELP - CONCENTRIX
May 2023 - Jan 2025
Product development for internal departments on Industrial university of Santander, Design and manufacture safety signposting for Industrial university of Santander
Skills
Customer SupportProduct DevelopmentSignage Design & ManufacturingBilingual Communication
Published on CazVid - Jul 3, 2025