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Andres
Account Manager & Sales Closer (Chat Operator)
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Competencies
Demonstrated experience with Live written chat in English.
Demonstrated experience with High-volume handling.
Demonstrated experience with Staying calm with difficult customers.
Demonstrated experience with Sports betting fundamentals.
Demonstrated experience with Manual testing.
Education
Languages
Summary
Account Manager & Sales Closer (Chat Operator) open to new opportunities
Experience
Account Manager & Sales Closer (Chat Operator)
Operated live written chat in English with a high volume of simultaneous conversations across 6+ accounts.. Worked 8-hour shifts, regularly extended during peak demand, while keeping response quality consistent.. Kept communication clear, professional, and fast under constant time pressure.. Tracked account performance metrics and worked independently with little supervision.
QA Tester & Product Collaborator
Sole manual QA tester on a published Android language-learning app, working directly with the developer.. Documented every bug in JIRA with clear reproduction steps; contribute product feedback, including gamification ideas.
Virtual Assistant, Digital Media Operations
Organize, store, and deliver digital media files on time, working independently and keeping private material safe and confidential.. Perform basic photo and video edits using LosslessCut and AI-assisted tools.
Bilingual Customer Service Representative (Sportsbook)
Handled high-volume inbound calls in English and Spanish for a sportsbook operation in a fast-paced, high-pressure environment.. Applied working knowledge of basic betting rules and quickly consulted advanced betting-rules documentation during live calls to give accurate answers.. Stayed calm and kept quality standards with difficult and demanding customers.