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Andrew
Customer Service and Banking Professional with 5+ years experience
Video resume
Customer Service and Banking Professional with 5+ years experience
Can you describe a time when you successfully resolved a customer issue? What steps did you take?
Contact
Térraba, San José, Costa Rica
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and resolution to customer issues, ensuring satisfaction and loyalty.
Banking OperationsIntermediate
Managed banking transactions and client interactions at Concentrix and Teleperformance.
CRM SoftwareBeginner
Utilized CRM tools to track customer interactions and improve service delivery.
Communication SkillsIntermediate
Effectively communicated with clients, colleagues, and management across various roles.
Time ManagementIntermediate
Managed multiple inquiries and requests efficiently under pressure.
Education
Escuela Primaria
Colegio Bilingüe santa Cecilia
Completed 2010
Escuela Secundaria
Liceo Los Lagos de Heredia
Completed 2018
Languages
EnglishC1
SpanishNative
Summary
Dedicated professional with extensive background in customer service and banking environments. Skilled in handling inquiries, adapting to new systems, and ensuring customer satisfaction. Proven ability to manage multiple tasks efficiently and support team goals.
Key Achievements
- Gained diverse experience in sales, customer service, and banking roles across multiple companies.
- Handled multiple customer inquiries simultaneously, demonstrating strong prioritization skills.
- Adapted quickly to new systems and processes, enhancing efficiency and customer satisfaction.
Experience
Sales/ Customer service
Macombs Lane
Feb 2025 - Agosto 2025
Banking Agent
Concentrix
Agosto 2024 - Enero 2025
Banking Agent
Teleperformance
Febrero 2024 - Junio 2024
Skills
Customer ServiceBanking OperationsCRM SoftwareCommunication SkillsTime Management
Published on CazVid - May 17, 2026