Experienced Data Analyst with a strong background in financial services, specializing in data reporting, visualization, and team coordination.
Utilized statistical tools and techniques to interpret complex data sets for strategic decision making.
Designed and optimized SQL queries for data extraction and manipulation from relational databases.
Created detailed reports and dashboards using Excel and Tableau to present data insights effectively.
Performed financial modeling and forecasting to assist in budget planning and risk assessment.
Sutherland
De-escalation & policy-based resolutions for complex cases., Consistently strong CSAT & QA; clear notes and compliance., Cross-team handoffs, SLAs met, and accurate triage across queues., Bilingual operations in logistics and supply chain support for U.S. carriers., Managed dispatch coordination, route optimization, and load tracking., Ensured CRM accuracy and on-time communication between drivers and clients., Supported process automation and reporting using Excel, CRM & AI tools., 80–100 daily customer interactions via phone, chat, and email., Maintained accuracy in documentation and product knowledge., Assisted with onboarding and best-practice scripting for new agents.
Lean Staffing Solutions
Sitel Group
Bilingual customer support for medical and fintech accounts., Delivered consistent 95%+ CSAT and compliance across complex cases., Recognized for clarity, empathy, and multi-system adaptability.
Accedo Technologies
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Supervised and mentored junior analysts to enhance team performance and project delivery.
Durán & Durán Recyclers
Founded and managed a regional recycling and distribution network., Oversaw operations, supplier relations, and client acquisition., Drove sustainable growth through process optimization and leadership.
